These workshops are relevant to all health sector staff who undertake reviews on adverse events and would like to understand the essential components of a high-quality review. The workshops cover:
- patient experience
- meeting the cultural needs of Māori patients and their whānau
- open communication
- human factors
- the effect of adverse events on staff
- just culture
- incident review processes
- crafting and implementing useful recommendations
- learning from investigation reports and influencing your organisation.
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